• Finance And Business 19.10.2018 Comments Off on Executive Briefings Presentations Practices Handbook PDF 38ae7e603

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    by J. Robert Parkinson : Executive Briefings & Presentations Best Practices Handbook

    ISBN : #0983236119 | Date : 2011-01-20

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    PDF-c33f0 | A Five Step Process and Guide to Making Powerful Presentations to Colleagues and the Press for Government & Corporate Managers and Leaders Effective communications is all about getting the right message across to the right audience, at the right time, in order to get maximum impact. Many politicians and business people have mastered this skill and developed it into an art form that fuels their su… Executive Briefings & Presentations Best Practices Handbook


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  • Finance And Business 18.10.2018 Comments Off on Never Take Answer Successful Negotiation PDF 9dd985a16

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    by Samfrits Le Poole : Never Take No for an Answer: Guide to Successful Negotiation

    ISBN : #0749403845 | Date : 1991-01-01

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    PDF-6a024 | “Never Take No For an Answer” is directed towards the professional negotiator as well as anyone else who once in a while has to negotiate. And who does not? Provided with practical suggestions, recommendations, warnings and information on the dos and don’ts of the negotiating process, the reader gains valuable insight into what happens at the negotiating table. Interspersed with many real-life exa… Never Take No for an Answer: Guide to Successful Negotiation


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  • Finance And Business 18.10.2018 Comments Off on Customer Service Handbook Steve Coscia PDF 7ab0ebede

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    by Steve Coscia : HVAC Customer Service Handbook

    ISBN : #0976755270 | Date : 2012-01-23

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    PDF-4f92b | This book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service. When the thermostat goes to either extreme, the phones will start to ring. While HVAC reps can not control the weather, there are numerous behavioral aspects that are controllable. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This b… HVAC Customer Service Handbook


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  • Finance And Business 18.10.2018 Comments Off on Service Supply Chain Systems Communications PDF 9c2e457ce

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    : Service Supply Chain Systems: A Systems Engineering Approach (Communications in Cybernetics, Systems Science and Engineering)

    ISBN : #1138028290 | Date : 2016-04-12

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    PDF-db922 | Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real “product” may take the form of a “service” which implies that many traditionally crucial decisions in supply chain management such as p… Service Supply Chain Systems: A Systems Engineering Approach (Communications in Cybernetics, Systems Science and Engineering)


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  • Finance And Business 17.10.2018 Comments Off on Critical Path Building Strategic Performance PDF Db6ab8516

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    by Kim Warren : The Critical Path: Building Strategic Performance Through Time

    ISBN : #0954532805 | Date : 2004-09-01

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    PDF-5256a | A revolutionary perspective on business strategy and performance informs this guide to building business strategies that will increase profits and the long-term value of a business. The advice provided will facilitate a manager’s ability to answer three crucial questions: Why is our business performance following its current path? Where is it going if we carry on as we are? and How can we design a… The Critical Path: Building Strategic Performance Through Time


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  • Finance And Business 16.10.2018 Comments Off on CIM Customer Communications 2004 Passcard PDF 8cb1ab9f9

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    CIM Customer Communications 2004: Paper 3: Passcard PDF




    by BPP Professional Education : CIM Customer Communications 2004: Paper 3: Passcard

    ISBN : #0751717509 | Date : 2004-09-29

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    PDF-68633 | “Passcards” are a revision tool. They summarise key topics to jog your memory and are packed with relevant exam guidance. Their portable card format helps you revise conveniently at a glace… CIM Customer Communications 2004: Paper 3: Passcard


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  • Finance And Business 16.10.2018 Comments Off on Adding Value Through Intranet Applications PDF 44702b2a7

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    by Ron Bohlin : Adding Value Through Intranet Applications

    ISBN : #1898085293 | Date : 1997-09-01

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  • Finance And Business 14.10.2018 Comments Off on Deliver Excellent Customer Service SNAP PDF A3d0de201

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    by Philip Espinosa : Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service

    ISBN : #1479283126 | Date : 2012-10-12

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    PDF-342dc | Your customers are the life blood of your business. Author Philip Espinosa presents a simple approach, using a powerful communication technique to connect with your customers. Restore full service by proactively informing your customers about the status, the next steps, the approximate timeline and the planned outcomes they can expect. In conversational language you will learn what this techniqu… Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service


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  • Finance And Business 12.10.2018 Comments Off on Netzwerkstrategien Informationstechnik B6konomische Unternehmensnetzwerken UnternehmensfBChrung PDF Dbfb8023d

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    Netzwerkstrategien und Informationstechnik: Eine ökonomische Analyse von Strategien in Unternehmensnetzwerken und deren Wirkungen auf die … Unternehmensführung) (German Edition) PDF




    by Markus Raupp : Netzwerkstrategien und Informationstechnik: Eine ökonomische Analyse von Strategien in Unternehmensnetzwerken und deren Wirkungen auf die … Unternehmensführung) (German Edition)

    ISBN : #3631395973 | Date : 2002-08-08

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    PDF-7cf8f | Empirische Befunde machen deutlich, daß Unternehmensnetzwerke aus Perspektive der Organisations- und Strategiegestaltung einen Bedeutungsgewinn erfahren haben. Dem Einsatz moderner Informations- und Kommunikationstechnologie (IKT) kommt in dieser Hinsicht eine hohe Relevanz zu, wobei die Potentiale der IKT jedoch nur durch ihre Einbettung in die Netzwerkstrategie und in Relation zu anderen Bauste… Netzwerkstrategien und Informationstechnik: Eine ökonomische Analyse von Strategien in Unternehmensnetzwerken und deren Wirkungen auf die … Unternehmensführung) (German Edition)


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  • Finance And Business 11.10.2018 Comments Off on Challenge Japanese Multinationals Strategic Management Ebook PDF 39f54343c

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    by H. Takahashi : The Challenge for Japanese Multinationals: Strategic Issues for Global Management

    ISBN : # | Date : 2013-11-29

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    PDF-72534 | The Challenge for Japanese Multinationals is about strategic issues of modern management from the view of global business practice. In the 2010 issue of Fortune Magazine’s top 500 Multi-National Corporations, the USA ranked number one with 139 companies. This was followed with 71 companies in Japan and 149 in the EU. With the maturing of the domestic market, Japanese MNCs – not only in manufacturi… The Challenge for Japanese Multinationals: Strategic Issues for Global Management


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  • Finance And Business 11.10.2018 Comments Off on Innovative Unternehmenskommunikation Zeitalter Internet EBusiness PDF 8851730b7

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    Innovative Unternehmenskommunikation im Zeitalter von Internet und eBusiness: Grundlagen und Voraussetzungen für einen erfolgreichen Einsatz der Neuen Medien (German Edition) PDF




    by Ralph Müller : Innovative Unternehmenskommunikation im Zeitalter von Internet und eBusiness: Grundlagen und Voraussetzungen für einen erfolgreichen Einsatz der Neuen Medien (German Edition)

    ISBN : #3631397615 | Date : 2003-09-18

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    PDF-c39dd | Die Themen Internet und eBusiness sind in aller Munde und Industrie, Dienstleistungsfirmen und der öffentliche Dienst setzen immer mehr auf diese Neuen Medien. Die elektronische Kommunikation nimmt in unserem Leben immer größeren Raum ein und eine steigende Zahl an IT-Projekten versucht ständig, den wachsenden Anforderungen gerecht zu werden. Umso erschreckender ist es, wie häufig Projekte ni… Innovative Unternehmenskommunikation im Zeitalter von Internet und eBusiness: Grundlagen und Voraussetzungen für einen erfolgreichen Einsatz der Neuen Medien (German Edition)


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  • Finance And Business 10.10.2018 Comments Off on Executive Guide Call Center Metrics PDF A0a437688

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    by James C Abbott : The Executive Guide to Call Center Metrics

    ISBN : #1887355081 | Date : 2004-04-15

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    PDF-ee838 | As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing… The Executive Guide to Call Center Metrics


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  • Finance And Business 09.10.2018 Comments Off on Revisiting Organization Theory Deconstruction Transformation PDF Aa7d56952

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    by Regine Bendl : Revisiting Organization Theory: Integration and Deconstruction of Gender and Transformation of Organization Theory

    ISBN : #3631519680 | Date : 2005-10-24

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    PDF-dae77 | This book deals with organizational discourse and its gender subtexts. The two main research questions guiding this book are: first, according to what notions and patterns are males and females (re)produced within organizational texts, and more crucially, according to what gender subtext is organizational discourse (re)framed? Second, how does this gender subtext discourse influence, change and tr… Revisiting Organization Theory: Integration and Deconstruction of Gender and Transformation of Organization Theory


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  • Finance And Business 07.10.2018 Comments Off on Nice Guys Finish First Sandler PDF 1bafd8bff

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    ISBN : #162865161X | Date : 2015-03-15

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    PDF-882c4 | In order to win relationships in today’s business climate, you must first understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology. Successful people and businesses approach the future with an attitude of high touch over high tech. Nice Gu… Nice Guys Finish First


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  • Finance And Business 06.10.2018 Comments Off on Starting Business Networks Relationships Entrepreneurship PDF 4123a250a

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    : Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship

    ISBN : #1137527145 | Date : 2016-11-19

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